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Referring to PANDA

Find out how you can refer someone to PANDA or get practice support as a health professional.

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PANDA referral process and online referral form

PANDA operates Australia’s only national specialist perinatal mental health helpline.

PANDA provides risk assessment, telecounselling, peer support, service navigation and care coordination to people affected by perinatal mental health concerns during the transition to parenthood. 

We also provide secondary consultations to health professionals supporting individuals and families during the perinatal period.

PANDA’s Helpline services are freely available for anyone residing in Australia. Interpreters are also available for telecounselling and peer support calls.

PANDA secondary consultation

PANDA Helpline Programs

 PANDA’s National Helpline supports callers across three programs:

  • Peer Support - National service.
  • Counselling and Intake - National service.
  • Intensive Care and Counselling program - Currently funded for Victoria and Queensland.

PANDA triage process

Health Professional referrals to PANDA are assessed and triaged to each Helpline program by our Intake team.

Your client/patient doesn’t need to wait for us to contact them once a referral has been submitted, as they’re welcome to call PANDA at any time for support.

 If a client/patient does choose to self-refer, we would still welcome a referral from you with any relevant supporting information.

Referring to PANDA

To refer your client/patient into one of our telephone-based counselling or peer support Helpline programs please complete our online Health Professional Referral Form.

Please be sure to include your email address, as we’ll provide confirmation of receipt of referral, and initial engagement via email. 

PANDA's National Helpline operates Monday to Friday, 9am - 7.30pm, and Saturday 9am - 4pm (AEST/AEDT)

Useful resources

Encouraging people to talk about their experiences
Providing individualised care
What to look and listen for

PANDA courses

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PANDA acknowledges the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.

At PANDA, we embrace the power of diversity through inclusion. We strive to foster belonging and empowerment at work. We create relevant messaging and marketing for our diverse consumers. We listen and engage with our diverse communities. And we value collaboration with our diverse suppliers.

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While PANDA has exercised due care in ensuring the accuracy of the material contained on this website, the information is made available on the basis that PANDA is not providing professional advice on a particular matter. This website is not a substitute for independent professional advice. Nothing contained in this website is intended to be used as medical advice, nor should it be used as a substitute for your own health professional's advice.

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Everyone’s experience of pregnancy, birth and parenting is unique and brings different rewards and challenges. Our mental health checklist can help you to see if what you’re experiencing or observing in a loved one could be a reason to seek help.