PANDA referral process and online referral form
PANDA operates Australia’s only national specialist perinatal mental health helpline.
PANDA provides risk assessment, telecounselling, peer support, service navigation and care coordination to people affected by perinatal mental health concerns during the transition to parenthood.
We also provide secondary consultations to health professionals supporting individuals and families during the perinatal period.
PANDA’s Helpline services are freely available for anyone residing in Australia. Interpreters are also available for telecounselling and peer support calls.
PANDA Helpline Programs
PANDA’s National Helpline supports callers across three programs:
- Peer Support - National service.
- Counselling and Intake - National service.
- Care Coordination - Currently funded for Victoria and Queensland.
PANDA triage process
Health Professional referrals to PANDA are assessed and triaged to each Helpline program by our Intake team.
Your client/patient doesn’t need to wait for us to contact them once a referral has been submitted, as they’re welcome to call PANDA at any time for support.
If a client/patient does choose to self-refer, we would still welcome a referral from you with any relevant supporting information.
Referring to PANDA
To refer your client/patient into one of our telephone-based counselling or peer support Helpline programs please complete our online Health Professional Referral Form.
Please be sure to include your email address, as we’ll provide confirmation of receipt of referral, and initial engagement via email.
PANDA's National Helpline operates Monday to Saturday, 9am - 7.30pm (AEST/AEDT)