PANDA National Helpline (Monday to Saturday) 1300 726 306

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Your rights

PANDA respects the rights of all individuals and their carers/supports when accessing PANDA services.

PANDA knows that many of our callers are experiencing distress and are vulnerable when seeking support with us. We understand our responsibility for delivering safe and accessible services to meet the individual needs of each caller and their children.

For more information about your rights and responsibilities, contact PANDA on 1300 726 306 or quality@panda.org.au.

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Your Rights

Everyone seeking or receiving healthcare in Australia has certain rights and responsibilities. Read about your rights here.

1

Respect

2

Safe and inclusive care

3

Information

4

Have a voice and be listened to

5

Privacy

Your responsibilities

When accessing our services, consumers and their carers/supports who use PANDA services also have certain responsibilities.

1

Responsibilities

Download a copy of your rights and responsibilities

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PANDA acknowledges the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.

At PANDA, we embrace the power of diversity through inclusion. We strive to foster belonging and empowerment at work. We create relevant messaging and marketing for our diverse consumers. We listen and engage with our diverse communities. And we value collaboration with our diverse suppliers.

Reconciliation Action Plan

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While PANDA has exercised due care in ensuring the accuracy of the material contained on this website, the information is made available on the basis that PANDA is not providing professional advice on a particular matter. This website is not a substitute for independent professional advice. Nothing contained in this website is intended to be used as medical advice, nor should it be used as a substitute for your own health professional's advice.

1300 number calls from a landline are charged as a standard local call. Calls made to a 1300 number from a mobile is charged accordingly at the mobile carrier rates.

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Everyone’s experience of pregnancy, birth and parenting is unique and brings different rewards and challenges. Our mental health checklist can help you to see if what you’re experiencing or observing in a loved one could be a reason to seek help.