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What happens when I call the PANDA Helpline?

When you call PANDA, we’ll provide a safe, caring and confidential space for you to talk through any concerns you may have as an expecting or new parent, or support person.

PANDA is a national telephone counselling service delivered by professional counsellors and dedicated peer support volunteers with a lived experienceof perinatal mental health issues. When you call, your call will be answered by a counsellor, or you may be asked to leave us a message during peak times.

In every call you have with PANDA, we listen to your story. Everyone’s parenthood journey is unique, and we want to know about you and your experience.

We provide you with a reassuring, confidential space for you to talk openly and honestly about your thoughts, feelings and experiences around pregnancy and parenthood. Together, we’ll explore what supports you currently have in place and whether you’d benefit from any others.

PANDA can help find you the support you need. You and your PANDA counsellor will develop a care plan together including referrals, ideas and strategies that will help support you.

“I spoke with a PANDA counsellor and felt a huge weight lift off my shoulders. It was the first step on my road to recovery.”

Helpful Information

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Common questions about the PANDA Helpline

1

Why would I call PANDA?

2

Do I need a referral or diagnosis to call PANDA?

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What happens when I call PANDA?

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Does PANDA offer follow up calls?

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Does PANDA offer interpreters?

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Are calls to PANDA confidential?

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PANDA acknowledges the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.

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While PANDA has exercised due care in ensuring the accuracy of the material contained on this website, the information is made available on the basis that PANDA is not providing professional advice on a particular matter. This website is not a substitute for independent professional advice. Nothing contained in this website is intended to be used as medical advice, nor should it be used as a substitute for your own health professional's advice.

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Everyone’s experience of pregnancy, birth and parenting is unique and brings different rewards and challenges. Our mental health checklist can help you to see if what you’re experiencing or observing in a loved one could be a reason to seek help.