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Privacy policy

PANDA is committed to respecting your privacy


PANDA is committed to respecting your privacy. This Privacy Policy sets out how we collect, use, store and disclose your information, and how you can access, change or make a complaint in relation to your information.

By providing information to us, you consent to the collection, use and disclosure in accordance with this Privacy Policy and any other arrangements that apply between us.

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PANDA privacy policy

This policy applies to the collection, use, storage, and disclosure of personal information with whom we may have contact. It applies to all data collected within PANDA, including collection of caller (client) information as well as program, organisational, financial and workforce information where one or more of the following conditions are met:

  • the data is used to meet operational and legislative requirements
  • PANDA has a strategic need for the information
  • the data contains personal information, and
  • is the data is collected through interaction with our online platforms such as website and social media.

PANDA privacy policy


General Principles






What personal information do we collect?


How do we collect personal information


Dealing with us anonymously or on a pseudonymous basis


Why do we collect, use and disclose personal information?


To whom do we disclose your personal information?


Disclosure of personal information outside Australia


Do we use your personal information for direct marketing?


Using our website and cookies




Quality of the personal information we hold


Period of retention




Accessing or correcting your personal information


Making a complaint


Notifiable Data Breaches Scheme


Changes to this Policy


Contact us

PANDA acknowledges the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.

At PANDA, we embrace the power of diversity through inclusion. We strive to foster belonging and empowerment at work. We create relevant messaging and marketing for our diverse consumers. We listen and engage with our diverse communities. And we value collaboration with our diverse suppliers.

Reconciliation Action Plan

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While PANDA has exercised due care in ensuring the accuracy of the material contained on this website, the information is made available on the basis that PANDA is not providing professional advice on a particular matter. This website is not a substitute for independent professional advice. Nothing contained in this website is intended to be used as medical advice, nor should it be used as a substitute for your own health professional's advice.

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