PANDA National Helpline (Monday to Saturday) 1300 726 306

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What happens when I call the PANDA Helpline?

When you call PANDA, we’ll provide a safe, caring and confidential space for you to talk through any concerns you may have as an expecting or new parent, or support person.

illustration of mum on phone while holding her baby

PANDA is a national telephone counselling service delivered by professional counsellors and dedicated peer support volunteers with a lived experience of perinatal mental health conditions. When you call, your call will be answered by a counsellor, or you may be asked to leave us a message during peak times.

In every call you have with PANDA, we listen to your story. Everyone’s parenthood journey is unique, and we want to know about you and your experience.

We provide you with a reassuring, confidential space for you to talk openly and honestly about your thoughts, feelings and experiences around pregnancy and parenthood. Together, we’ll explore what supports you currently have in place and whether you’d benefit from any others.

PANDA can help find you the support you need. You and your PANDA counsellor will develop a care plan together including referrals, ideas and strategies that will help support you.

“I spoke with a PANDA counsellor and felt a huge weight lift off my shoulders. It was the first step on my road to recovery.”

Helpful Information

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Common questions about the PANDA Helpline


Why would I call PANDA?


Do I need a referral or diagnosis to call PANDA?


What happens when I call PANDA?


Does PANDA offer follow up calls?


Does PANDA offer interpreters?


Are calls to PANDA confidential?


When is the Helpline available?


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PANDA National Helpline

Find someone to talk to, Monday to Saturday.

1300 726 306

Call 000 for police and ambulance if you or someone else are in immediate danger

Talk with friends or family

Consider talking about how you are feeling with someone you trust. This might be a friend or family member. Once you starting talking you might be surprised at how many others have had similar experiences and the support they can provide you.

Talk with your doctor

Talking with your doctor can be an important step to getting the help you need. They should be able to give you non-judgemental support, assessment, diagnosis, and ongoing care and treatment. They can also refer you to specialists such as a counsellor, psychologist or psychiatrist.

Get help now

If you are having suicidal thoughts or are feeling disorientated it’s important to get help immediately. PANDA is not a crisis service, if you need immediate support call Lifeline 13 11 14 (24/7).

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PANDA acknowledges the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.

At PANDA, we embrace the power of diversity through inclusion. We strive to foster belonging and empowerment at work. We create relevant messaging and marketing for our diverse consumers. We listen and engage with our diverse communities. And we value collaboration with our diverse suppliers.

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While PANDA has exercised due care in ensuring the accuracy of the material contained on this website, the information is made available on the basis that PANDA is not providing professional advice on a particular matter. This website is not a substitute for independent professional advice. Nothing contained in this website is intended to be used as medical advice, nor should it be used as a substitute for your own health professional's advice.

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Everyone’s experience of pregnancy, birth and parenting is unique and brings different rewards and challenges. Our mental health checklist can help you to see if what you’re experiencing or observing in a loved one could be a reason to seek help.